Hubwise (RL360) Offshore Bond

On accessing the Portal you will be taken to the Dashboard screen below.

For Users with no linked Investor or Account details (e.g. Admin staff) the Dashboard will show as below.

Now select the Main Menu icon at the top of the screen.

From the ribbon shown select the Investors menu.

Then either Dashboard/Manage or Investor Accounts.

Dashboard/Manage allows you to search for any Investor on the Portal whether they have any in-force Accounts or not. Selecting the Investor will take you to their Global Overview.

Investor Accounts allows you to search for an individual Account. The Account must be in-force to be visible here. Select the Globe button on the right to access the Investor’s Global Overview.

To begin the Application process, click on New in the Application section on the right of the screen. If the Investor has existing Accounts then this option will appear underneath these.

Now select the product required and add any additional related Account Holders from the list under Application Setup.

All Account Holders should be added at this stage. Additional Account Holders can be located and added using the Search fields shown. For example, this wrapper may be for a Trust and if so then the relevant Trustees should be added at this stage.

Once complete, select Start Application.

The Application process can now be completed as per the steps shown. Additional steps may be added based on information completed. Navigation through the process is via the arrows shown in the top left of the screen.

During completion, previous Steps in the Application process can be returned to and updated. The Application can also be Saved or Cancelled at any point in the process.

If any required fields are not selected or completed correctly this will result in an error message and error specific guidance as shown. The error must be rectified before the process can continue.

Application specific options can be selected and the RL360 bank account nominated. Advisor details and capacity are required here.

If the Client has existing Bank Details on the Portal these will auto-populate and must be changed by selecting the Dropdown next to Existing Banks, Please select a bank then inputting the appropriate RL360 Bank Details.

Any amount added to this application must be represented as a contribution on this page.

At least one contribution must be added to proceed. +Add New can be selected where available for multiple requirements.

Advisor Annual Charges should be completed here either as a %age or monetary value. Do NOT apply an Initial fee at this stage. This will be completed later in the process.

The Model for the Application must be selected here from the options available. Once selected the Instruments and Allocation % will be shown.

Natural Income Options and Regular Withdrawals will be selected here. Reinvestments will be on the closest working day to the 21^st each month by default.

The Summary is the midway point. The Portal Application has been part completed and can be saved at this point if required, perhaps awaiting further information/confirmation, then returned to a later point.

The Illustration PDF document can be printed, viewed or captured here.

The appropriate RL360 Bank Details should be completed here if not done so earlier. Bank Name and Address is not mandatory information for the Portal.

If existing Investor Bank Details are held on the Portal then select the dropdown beside Existing Banks, select Please Select a Bank and add RL360 details.

Declarations will populate based on the Application details, with the check boxes completed for Confirmation. The example shown includes Target Market Declaration.

Step 9 is the create Portal account stage. The Illustration PDF document can be printed, viewed or captured again if any changes have been made since the Summary Step.

If awaiting further details the Portal application can be saved at this point otherwise Create Account should be selected if User access permits otherwise this option will show as Submit for Authorisation.

Applications Submitted for Authorisation will show as in progress on the Investor’s Global View screen with the flag below :-

The Status of the account we have created on the Portal in the previous Steps must now be updated to Trading Suspended to ensure funds are not automatically invested upon initial receipt.

Under All Account Actions select Update Status.

Then amend the status to Trading Suspended from the dropdown shown.

Once the account has been opened on the Hubwise Portal and updated to Trading Suspended, a Freshdesk ticket should now be raised to Customer Services.

The title of the ticket should be “Clients 11 Digit Client Reference Number* - RL360 Application – Client Name” and the ticket should include the application form and supporting documentation required as detailed on the Hubwise (RL360) Offshore Bond Knowledge Base page. The body of the text on the ticket should be -

“Please find attached a new application for an RL360 bond for RL approval.

• Investor Full Name:
• Investor Client Reference Number* “

*The Investor Client Reference Number will show on the Portal and will be in the format “LYI00012345”.

Customer Services will then raise a ticket with RL360, sending them the documentation the Client has provided and will await a response. The documentation will include the Application and Proof of ID# as detailed in Section 14 of the Application form as shown below.

RL360 will confirm back at this point if any additional information is required, and Hubwise will then liaise with the IFA accordingly until all information is received and all RL360 requirements are met.

RL360 will confirm once the Application is approved and will request the Funds to be sent to Hubwise who will relay this message to the IFA.

The Investor should NOT send Funds until this approval stage.

Funds will be sent to Hubwise and applied as cash. Upon clarification from the Hubwise Accounts Team that the payment has been received and cleared Hubwise will then send the Funds to RL360 and notify them that we have instructed the payment. RL360 will then issue the Policy and return the Funds to Hubwise.

Hubwise will now advise the IFA to carry out the following Steps and close the Freshdesk ticket with the message as shown below:

1. Change Account status to Active from Trading Suspended
2. Apply an ad-hoc fee for the Adviser’s initial charge

3. Invest Surplus cash

The Status should be updated back to Active using the process as described previously in Step 10. The Hubwise (RL360) Offshore Bond Application process is now complete.

Once created the new Account will show on the Investors Global View screen.

Selecting the All Account Actions cog icon allows information to be viewed and Amendments processed for this Account as applicable.

Menu options available for the Hubwise (RL360) Offshore Bond in this section are shown below. See separate Amendment guides for further detail.

For Internal Use Only:

Business Owner Team: L&D Support

Business Owner Contact Details: L&DSupport@uk.sscinc.com/Keri.Binks@uk.sscinc.com

Note: All Knowledge Base updates are approved by the Business Owner.