Account Amendment – Add / Amend Charges

On accessing the Portal you will be taken to the Dashboard screen below.

For Users with no linked Investor or Account details (e.g. Admin staff) the Dashboard will show as below.

Now select the Main Menu icon at the top of the screen.

From the ribbon shown select the Investors menu.

Then either Dashboard/Manage or Investor Accounts.

Dashboard/Manage allows you to search for any Investor on the Portal whether they have any in-force Accounts or not. Selecting the Investor will take you to their Global Overview.

Investor Accounts allows you to search for an individual Account. The Account must be in-force to be visible here. Select the Globe button on the right to access the Investor’s Global Overview.

To begin the Amendment process first locate the required Account on the right of the screen and click on the All Account Actions cog in the bottom right of this tile.

The All Account Actions menu will now expand as shown. Select Add/Amend Charges to setup or amend Charges for this Account through the completion of the following steps.

Complete/amend any existing Charge fields as required either as a monetary or %age value

New charges can be added by clicking Add New then selecting from the Charge Type dropdown.

Once selected, click on Save Charge to add to the Account.

Once added, the required monetary or %age value and Effective From Date can now be completed.

Check the box to confirm any Declarations as shown.

The Amendment and Illustration PDF’s are now available to capture, print or view. The Amendment can now be saved for later completion or click on Confirm Amendment to complete.

If the amendment is saved for later completion then this will be flagged on the Investor Global View screen. The red box will indicate the number of amendments pending for an account.

Clicking on the amendment pending box will display details of the transactions awaiting completion.

Clicking on the amendment type displayed re-opens Step 1 of the process. The user can then move through each Step as detailed previously, completing, adding or amending where required.

Should the pending amendment no longer be required, clicking on the X will allow this to be deleted.

The amended Charges will show on the Portal in the General Charges section in the Account screen.

For Internal Use Only:

Business Owner Team: L&D Support

Business Owner Contact Details: L&[email protected]/[email protected]

Note: All Knowledge Base updates are approved by the Business Owner.