Access to the Portal and Viewing Accounts

Created by Corinne O'Brien, Modified on Fri, 28 Jun at 12:56 PM by Rohith Krishna

This guide provides key information on how to access and view key Account information on the Portal.

Getting Started

When given access to the Portal you will receive a welcome email containing your Username which will be valid for an agreed period of time for security purposes (e.g. 24 or 48 hours).

Click on the Account Activation option to set up password and security details then use the Portal link to access.

When accessing the Portal via the link provided, enter your Username and Password as prompted.

A password reset option is available here if required. Passwords can also be reset on the Portal by Users with the appropriate permissions.

On accessing the Portal you will be taken to the Dashboard screen below. This will show a snapshot of Investor and Account details you are linked to in any capacity (as an Adviser etc.)

For Users with no linked Investor or Account details (e.g. Admin staff) the Dashboard will show as below.

Users can return to this screen at any time by selecting the Main Menu icon then

The Knowledge Base

The SS&C Hubwise Knowledge Base is your primary destination for Portal ‘How To’ guides (including this one), product information, articles, communications, support details and much more.

To access, simply click the link on the Dashboard screen,

or select the Main Menu icon then Knowledge Base from the Dashboard menu.

From the landing page, simply type the required subject in the search bar at the top of the screen to begin.

Accessing Account and Investor Information

To access Account and Investor information select the Main Menu icon at the top of the screen.

From the ribbon shown select the Investors menu.

Then either Dashboard/Manage or Investor Accounts.

Dashboard/Manage allows you to search for any Investor on the Portal whether they have any in-force Accounts or not. Selecting the Investor will take you to the Investor’s Global View.

Investor Accounts allows you to search for an individual Account. The Account must be in-force to be visible here.

Clicking on the blue boxes to the left of the input field allows the Search criteria to be changed to any of the options listed, Persons Name, Account ID, Person ID etc.

When searching by Account ID, you can simply input the last three digits and the letter to locate the desired Account, e.g.155A to search for DC00000155A.

On locating the desired account, select the Globe button on the right to access the Investor’s Global View.

Alternatively the View Account Details icon next to this will take you directly to the Account Details screen for the chosen Account. The Account Details screen can also be accessed via the Investor’s Global View. See Page 18 for further details.

Investor Global View

The Global View screen provides combined Market / Cash Values for all the Investor’s accounts along with ISA funding and Contact Details on the left and values and access to further details for individual accounts on the right.

In-progress applications for this Investor will show underneath the open accounts. Applications awaiting authorisation will be flagged as shown.

New application journey’s can be started for this Investor by selecting New on the bottom right of the screen.

Further details can be accessed via the additional tabs at the top left of the screen. These are Investor Details, Documents and Subscription Position.

Investor Details holds the data input when the Investor is created. Mandatory information fields are indicated with an asterix. Information in the shaded fields, including Name, Address, Date of Birth etc. can be amended as required. Select Update to complete the change or Refresh to return to the current data held.

Although not a shaded field, the Adviser details can also be amended here.

Before starting any journey the User should check and update accordingly any key information, such as:-

Adviser and authorised status
NINO
Email Details and Notifications

Vulnerable information is located at the bottom of the Investor Details tab, detailing the Vulnerability classification and appropriate Service level and Correspondence requirements.

Document Archive holds all documentation for the Investor including Regulatory Statements, Contract Notes, Applications, Illustrations, confirmation of Amendments etc.

Documents can also be added manually to the Portal thought the Upload Document icon. These may include SIPP welcome letters, transfer acceptance letters etc. See the Portal Documents guide for further details.

Other than that produced for Applications and any Amendments the documentation below will also be captured on this screen, allowing visibility to the Investor through their own read-only web access and to the Adviser through View On Behalf Of or via the Documents tab on the Investor Global View screen.

Report/Document	Period covered	Issue date
Quarterly Statements and Valuations	Calendar Quarterly	These are typically prepared in the month following each quarter end.
Annual Costs and Charges Disclosure	Calendar Annually (Jan – Dec)	These are typically prepared in the month following quarter one end.
Annual CGT and CTC Reports (Wrapper appropriate)	Annual	These are typically prepared in the month following half year.
Contract Lists	As appropriate	When relevant trades

Email notifications will be sent to both the Investor and Adviser when regulatory documents are produced and auto populated on the Portal.

Subscription Position confirms current ISA allowance and any applicable Account Subscriptions.

Product Rules information for selected Accounts can also be viewed here.

Details of the Cash/Market value of each of the Investor’s individual Accounts can be located on the right hand side of the Global Overview screen. From here we can access further Account specific information and take Account specific actions via the menu icons.

New Applications for this Investor can be created and in-progress Applications continued or terminated here.

All Account Actions

Icons for the five most commonly used Account actions are shown in the Account header.

Clicking on the All Account Actions Cog Icon repeats these and includes all other account actions available.

Performance

Performance is broken down for the Account as shown with the option to select a chosen date range.

Account Details

Account Details provides detailed static information for the chosen Account. This includes general information, Account Entities, Contributions/Withdrawals, Charges, Holdings, Payment information etc.

Portfolio

Portfolio Overview details Holdings and Performance and current Market and Cash values. The data can be downloaded in a Valuation PDF or CSV from here.

If you do not see the Download CSV icon then contact your Platform Support Team and they will check and amend your Portal permissions where appropriate.

Where applicable, Holdings shown on the Portfolio screen will have a ‘look through’ function indicated by the icon below.

Selecting the look through icon provides additional holdings detail as shown in the example below.

Statement

Statement provides the Opening and Closing balance and Money In / Money Out for the statement period. The selected Statement can be downloaded as a Statement PDF or CSV.

Transactions

Transactions are listed in date and time order from the most recent. Transactions can be filtered to Stock, Cash or Both and a specific date or date range can be selected.

Transactions can be downloaded to CSV from here.

Transaction data can be downloaded as CSV from this screen as shown below.

Valuations, Statements and Statement/Valuation

Valuations, Statements and a Statement/Valuation at the current date or a custom date can also be selected from the All Account Actions dropdown. Examples of these are shown on the following screens.

Custom Statement and Valuation prompts the input of the desired date/date range as shown.

Account Amendments

Amendments to the selected Account can also be completed through the All Account Actions option. Amendments include Add/Amend Contributions, Add/Amend Charges, Switch/Rebalance Account Model and Withdrawals.

Each Amendment has a dynamic number of steps to complete with mandatory information required to allow progress.

Amendment Illustration and Confirmation PDF documents are available to view and capture at the Summary step and then also again on completion if required.

Guidance for each process is provided separately however the initial steps required for each Amendment are shown on the following pages.

Add / Amend Contributions