Hubwise Offshore Bond- RL360

Attached are the most recent Hubwise Offshore Bond documents, including a Freshdesk template..

For all the trust documentation please refer to the RL360 microsite. This will be updated as the documents are, so will always be up to date:

www.rl360wrap.com

The microsite contains trust documentation, tax guides and corporate information about RL360.

Please speak to Alan- contact details below- to discuss a potential case, or to run through completion of paperwork.

ALAN BLACKBURNE

Head of UK Relationships

E alan.blackburne@rl360.com | T +44 (0)1296 660 980 | M +44 (0)7919 171 604 | W www.rl360wrap.com

Outline of Hubwise RL360 process:

1. Open the Hubwise Offshore Bond Product in the Portal

2. Do NOT apply an initial fee at the application stage (see below for when to apply this later in the process)

3. Raise a Freshdesk ticket to Customer services ~ Title should be “11 Digit Client Reference Number* - RL360 Application – Client Name”.

The Freshdesk ticket should include the application form and supporting documentation (as detailed in the RL docs below) use the below as the body of the ticket

Please find attached a new application for an RL360 bond for RL approval.

• Investor Full Name:
• Investor Client Reference Number*:               

4. Update Status of the account to TRADING SUSPENDED ~ this is done via the Portal by the IFA the reason this needs to be actioned is to prevent the funds from automatically investing upon receipt, if this did happen – Hubwise would have to disinvest the funds before we are able to send to Royal London. 

5. Customer Services will raise a ticket with RL360 sending over the documentation (Application, Proof of ID # this is in the Checklist page 19 section 14 on the Application Form) that the Client has provided and await a response.

RL360 will confirm back at this point if any additional information is required, and we will then write back to the Client until all is approved and RL360 are happy.

At this point RL360 will provide us with the Policy Number. 

6. RL360 will confirm the application is approved and will request the premium to be sent to Hubwise and Hubwise will relay that message onto the client.

The investor should NOT send funds until the application has been approved

7. Funds will be sent to Hubwise and applied as cash ~ Upon clarification from the Accounts Team that the payment has been received and cleared, Hubwise will then send this over to RL360. 

8. Once cleared, funds are sent to RL360 ~ Prior to doing this Customer Services will need to set all the fees on the account to complete (ongoing adviser fee/platform etc) this must be done so the system is not holding back these funds for fees/buying power - if we do not do this the system will not allow us to send the full amount to RL360.

When the Withdrawal has been checked by a colleague, we will then update the fees back to the original status. 

We then notify RL360 that we have instructed the payment, they will issue the Policy and return the Funds to Hubwise, at this point will we then advise the IFA and close the ticket with the following message:

a) Change status to Active (from Trading suspended)

b) Apply an ad-hoc fee for the Adviser's initial change

c) Invest Surplus cash 

Process Complete 

All communication on the RL bond should be via Hubwise

****RL360 will only be accepting electronic signatures produced with DocuSign & AdobeSign****