Multiple Investment Strategy Portal Functionality

On accessing the Portal you will be taken to the Dashboard screen below.

For Users with no linked Investor or Account details (e.g. Admin staff) the Dashboard will show as below.

Now select the Main Menu icon at the top of the screen.

From the ribbon shown select the Investors menu.

Then either Dashboard/Manage or Investor Accounts.

Dashboard/Manage allows you to search for any Investor on the Portal whether they have any in-force Accounts or not. Selecting the Investor will take you to their Global Overview.

Investor Accounts allows you to search for an individual Account. The Account must be in-force to be visible here.

Select the Globe button on the right to access the Investor’s Global Overview.

The MIS will show on the Investors Global View screen as below:

The overarching account is known as the Primary Account.

• The Primary Account will appear as a white box overarching the Sub-Accounts.
• Multiple Investment Strategy will be indicated in the summary.
• No investments will normally be held at the Primary Account level. The Cash and Market values will most commonly be £0.
• When new cash arrives into the Primary Account, it will be automatically split to the underlying Sub Accounts, based on the MIS % breakdown. Funds will then be automatically invested into the underlying models (unless this is a DFM Bespoke model).
• In-Specie transfers will arrive into the Primary Account where the instruments will remain until the IFA instructs the movement of these via the Investment Instructions function.

Sub-Accounts will appear as a box underneath the white MIS box in the colour of the particular product type.

• Buying Power (retention of Cash for Fees/Withdrawals) will be applied to each Sub-Account and is based on the Primary Account fee structure.
• For example, if a 1% annual adviser fee was set, then this would apply to all the underlying Sub- Accounts. Similarly, if a £10,000 annual fee was applied, then this would be apportioned to the Sub- Accounts based on the % split within the MIS.
• Fees will be charged to each sub-account.
• A Cash balance will be held on each sub-account.
• All individual ISINs (where applicable) that have been included in the MIS, will all be grouped into one Sub-Account. This will be indicated as ‘NO Model’ in the Sub-Account summary

To view or instruct amendments click on the double cog icon "All Account Actions" in the bottom right of the tile.

The account navigation buttons can be used in the same way as a standard account.

Once you click on Performance, Account, Portfolio, Statements or Transactions, the relevant page will be displayed.

These options can be viewed for the Primary, or each of the Sub Accounts by clicking on the relevant tab at the top of each screen.

MIS functionality on the Portal

Transfers In

Transfers in, whether cash or in-specie should be added to the account in the usual manner via the Portal.

Cash Transfer

Cash Transfers In should be added to the account in the ‘Transfers’ section in the MIS Primary account. Once the money hits the account, it is proportionately split and swept into the sub-accounts to be auto-invested (except for DFM Bespoke models).

In-Specie Transfer

• Instruct an in-specie transfer (Re-registration) on the Primary account using ‘Add/Amend contributions’.
• Upload the signed Transfer authority form in the ‘Documents’ area of the underlying investor.
• The Holdings and cash would commence transfer from ceding party into the primary account.
• The IFA will be responsible for tracking the transfer.
• Once the transfer is complete, any Cash is automatically proportionately swept into the sub-accounts and get invested (except for DFM Bespoke Models).
• The Holdings will stay in the primary account awaiting actions by the IFA.
• Use the ‘Investment instructions’ function to move the Holdings from the primary account to the sub- accounts as required. See further details later in this guide.

Top-Ups

Any regular payments or one-off deposits will be credited to the MIS primary account before being proportioned accordingly across the sub-accounts.

The total amount coming in can be viewed on the Transactions page.

View on Behalf of Investor

The investor will be able to view the MIS in the same way as they view a normal account.

The MIS and sub-accounts will appear individually. It is the IFA’s responsibility to ensure that their investor understands this representation of their MIS account.

When the investor clicks into the MIS Primary Account they may see that there is zero cash and assets held there. All cash and assets will be reflected on the relevant sub-accounts.

Model Rebalancing and Invest Surplus Cash

The IFA will have the ability to invest surplus cash or rebalance at the sub-account level.

NB - Rebalancing is not permitted for a floating model or where the model is managed by a DFM.

A model rebalancing can be completed via the following icon on each sub-account within the portal:

An Invest Surplus Cash can be completed via the following icon on each sub-account within the portal:

MIS Withdrawals

The automated one-off or regular withdrawals can be instructed on the Portal by the IFA at MIS primary account level or individual sub-account level.

Only the bank accounts associated with the Primary account are available for selection when doing this and no new bank additions are permitted.

Note – This is available only for GIAs and ISAs. For SIPPs a Drawdown Arrangement would need to be actioned - see "Drawdown" on next page.

Primary account level:

You can instruct a single or a regular withdrawal on a Primary account only if there is cash available in the Primary account. The system will then pay the money out to the Investor from the Primary account.

Go to the ‘All Account Actions’ cog on the primary account and click on ‘Withdrawals’.

Add the Regular withdrawals and/or Single withdrawals as required. Submit the instruction.

Sub-account level:

When a single or regular withdrawal is instructed on a sub-account level, then the system will auto- divest (if no cash available on the sub-account) from the sub-model and pay the money out to the investor.

Go to the ‘All Account Actions’ cog on the sub-account and click on ‘Withdrawals’.

Add the Regular withdrawals and/or single withdrawals as required. Submit the instruction.

Regular withdrawal cancellation:

The Regular withdrawals on a primary account or a sub-account can be cancelled on the respective accounts using the ‘Cancel’ option in the ‘Withdrawals’.

Drawdown

Currently the MIS functionality should be used for accumulation pensions only. Should a drawdown arrangement be required, then a Freshdesk ticket should be raised and Hubwise will advise accordingly.

Fee Application

All fees, charges and buying power will be applied to each sub-account. Fees and Charges will only apply to the MIS primary account if this contains holdings or cash.

Converting Single Investments into MIS

If an investor already has a standard account at Hubwise which is then required to be converted into a MIS, a Freshdesk ticket will need to be raised using a template available upon request. Hubwise will then create the MIS and transfer the assets and cash to this from the single investment.

Investment Instructions

The ‘Investment instructions’ function can be used to perform various actions on the MIS accounts:

• Raise an amount (Sell down)
• Invest an amount
• Buy an ISIN (not available on DFM models)
• Sell an ISIN (not available on DFM models)
• Transfer cash between the primary and sub-accounts
• Transfer ISINs between the primary and sub-accounts
• Transfer ISINs between sub-accounts and primary (not available on DFM models)
• Create a further sub-account (available only at the primary account level)

Note - This is a permission-based function, please contact your Platform Support Team or Hubwise Customer Services to enable this permission for an employee.

Rules are in place to ensure the integrity of the DFM model is maintained, i.e. certain features have been restricted. These rules have been highlighted below.

Go to the ‘All Account Actions’ cog and select the ‘Investment instructions’, this is available at both the primary account level and the individual sub-accounts level.

Primary account level instructions:

Generally, there is no cash or Holdings held in the primary account. Cash is sometimes retained in the primary account to cover any withdrawals.

If there is any cash or holdings available in the primary account (as part of Transfer in etc.) then you can use the ‘Investment Instructions’ to perform various actions on the MIS account.

At the primary account level, select ‘Investment Instructions’ and you can view the tabs with any cash or Holdings details.

Click on the ‘Account Instruction’ option to view and action the various instructions such as:

Create a sub-account – Create a separate sub-account

Transfer Cash – If any cash is available, use this option to transfer the cash as required between the subaccounts.

Raise an amount – If any holdings are available (as part of in-specie transfer) then use this option to raise an amount.

Buy – Buy an ISIN if the cash is available in the primary account.

‘Create a sub account’ will pop up a screen where the IFA can add a model. That will be a separate sub- account and not be linked to the MIS model which means that any future contributions coming in will not be swept into this sub account.

The ‘Account Instruction’ dropdown is available for each ISIN and the various functions like Transfer Stock, Buy, Sell, Raise or Invest can be performed on each ISIN.

Sub-account level instructions:

Go to ‘All Account Actions’ on a sub-account and click on the ‘Investment Instructions’ to load the screen.

Please Note - Certain actions available for Company Models will be restricted for DFM Models (noted in italics below) as DFM Models can only be edited by the providing Discretionary Fund Manager.

Click on the ‘Account Instructions’ dropdown for the various actions that can be performed on a sub- account:

Transfer Cash – If there is any available cash then that can be transferred between the primary and subaccounts.

Raise an amount – Proportionately raises an amount across all ISINs in this sub-model. Buy – Buy an ISIN (not available on DFM models)

As this example is a Company model (that is not managed by DFM) the ‘Account Instruction’ dropdown is available to perform various actions on individual ISINs.

Transfer Stock – Use to transfer an ISIN between primary and sub-accounts Buy – Buy that individual ISIN

Sell – Sell that individual ISIN

Raise an amount – Only using that individual ISIN Invest an amount – Only using that individual ISIN

For a DFM Model clicking on ‘Account instruction’ will only allow options to Transfer Cash or Raise an amount as shown below.

Ability to close and hide sub-accounts:

The ability to close a sub-account where it is no longer required is available.

In order to close a sub-account there must be no holdings or cash balances left in that account. The sub-account status can then be updated to Intention To Close via the Update Status menu.

A Freshdesk ticket should then be raised to move the account to a CLOSED status which will remove it from the Investor Dashboard view.

Please see the All Account Actions guide for more information on Updating Status.

Future Developments

As MIS is a new feature of the Hubwise platform offering, some additional developments and enhancements will be made over the coming months, including:

• Conversion of an existing standard account to MIS on the portal.
• Ability to switch a model.
• Ability for the IFA to select a sub-account or priority order of sub-accounts for drawdown arrangements.
• Ring-fence cash
• Bed & ISA on MIS GIAs
• Improvements to the S&Vs, Performance etc.

Feedback from clients is to be reviewed and incorporated.

Further Support

Further support about MIS can be found by:

• Reviewing the information contained on the Freshdesk Knowledge base, which will be updated regularly – link below: https://hubwisecouk.freshdesk.com/a/solutions/categories/42000045457/folders/42000109947
• If upon reviewing the above information you need further support, then our Customer Services team will be happy to help:
  • If you have access to Freshdesk then please raise a ticket in the usual manner.
  • If you do not have access to Freshdesk then please email HW-Services@sscinc.com

For Internal Use Only:

Business Owner Team: L&D Support

Business Owner Contact Details: L&DSupport@uk.sscinc.com/Keri.Binks@uk.sscinc.com

Note: All Knowledge Base updates are approved by the Business Owner.