Monthly Web Release 07/11/2023

Dear Client,

I am pleased to advise that our next scheduled release is planned for the evening of 08/11/2023.

This release includes functionality improvements to the adviser portal and some bug fixes, the details of which can be found below.  We would ask that you review and cascade to your teams as appropriate.

Improvement (HWPLAT-3478) -  Pending transactions now showing on the Transaction summary

In response to customer feedback, pending transactions will now be shown in a new section at the top of the Transaction summary screen

Until now, only transactions that have been priced are shown on the summary page.  All pending transactions will now show in the top section of that screen until they are priced, at which point they will then show as they did previously.

As an example, where there is a rebalance in flight, these transactions will update as the rebalance progresses.  Initially all the sale transactions will have a confirmed value but the purchase transactions will only have an estimated value until all the pending the sale values are confirmed.  As each sale pending trades are priced and confirmed they will move to the completed transactions section.  When all sales trades are priced, the related purchase transactions will then have confirmed values showing in the pending trades section until they are priced. 

The pending trades section will never show a price as these are unpriced trades.

Where there are no pending trades, the pending trades section will still be present, but with nothing shown.  See example screen shot below of a rebalance in flight

Improvement (HWPLAT-3486) - Ability to close and hide sub accounts (Multiple Investment Strategy)

We have added the ability to close a sub account where it is no longer required.  In order to close a sub account, there must be no holdings or cash balances left in that account. The subaccount status can then be updated to ‘Intention To Close’ in the ‘Update Status’ menu.  A Freshdesk ticket should then be raised to move the account to a CLOSED status, which will remove it from the Investor Dashboard view. 

Improvement (HWPLAT-3490) - Review of account action screens (Multiple Investment Strategies)

We have reviewed all of the account action screens within the Adviser Portal to ensure that only permitted activities for MIS are available.  This means that from the shortcut menu you can only access the actions permitted for the given account. 

Improvement (HWPLAT-3537) - Previous ISA subscription in account application form

There are two sections of the ISA application in the Adviser Portal that ask for information on previous subscriptions in the current tax year.  These are as follows:

·        Step 1 Total current tax year subscriptions already made

·        Step 6 ISA Transfer current tax year subscriptions already made

These two values are not always the same.  Wording has been added to explain that the value requested in step 1 is the total subscription made in the current tax year, whereas the value requested in step 6 is the amount being transferred from the current tax year subscription into the new ISA.

Improvement (HWPLAT-3484) - Enable Hubwise SIPP for Court Appointed Deputy cases

We have added the SS&C Hubwise SIPP to the list of account types that are available to Court Appointed Deputy investors.

Improvement (HWPLAT-3292) - Trading Suspended status

Previously, when the status of an account was changed to ‘Trading suspended’ it was not possible to transfer the available cash to another account.  This has been fixed so that account transfers can be made.

Also, the option to add a fee to the account was restricted and this restriction has now been removed.

Improvement (HWPLAT-3572) - Suspended Fund alert

When selecting ‘Model portfolio’, if one or more of the assets within that model are suspended, the allocation intended for the suspended fund will be allocated proportionately to the other assets within the model as per the Terms and Conditions. We will now present an on-screen alert to explain that this will happen so that the user is aware before submitting an application (see below):

Bug fix (HWPLAT-3256) - Employee activity screen change

An amendment to the employee activity screens has been made to ensure that multiple entries are not created for users that have access to multiple platform environments.

Bug Fix (HWPLAT-3489) - Multiple Investment Strategy, sub account creation 

If an investor has an apostrophe in their name, the sub accounts will now be created correctly.

Bug Fix (HWPLAT-3487) - New validation step for Multiple Investment Strategy functionality 

A new validation step has been added to the Portfolio screen of the Adviser Portal where MIS is being used so that a minimum of 2 sub accounts are opened to ensure the functionality is being used correctly.  

Bug fix (HWPLAT-3508) - Investor Dashboard Currency

Where an investor has a USD or Euro account the ‘Total Market Value of the Investor Dashboard’ now shows the correct currency.

Bug fix (HWPLAT-3418) - Deceased account status changes

As part of the deceased investor process, the account status is updated to Deceased in the Adviser Portal.  A  change has been made to ensure the account status can no longer be changed once the account is set to Deceased.

All documents on accounts where the status has been set to deceased will now be suppressed.

Kind regards,

Jo Jones

Managing Director