Please see attached for information on how our contract notes work
Our T&Cs say this:
Contract Notes/Lists/Confirmations A Contract Note/List/Confirmation will be issued by the Platform on the next Business Day following receipt of your initial contribution to any Account(s) with us and/or following confirmation of any transactions within any markets or fund managers. This will also be the case following any subsequent one-off contribution, or any one-off withdrawal. This will include the essential details of the transaction, including details of all of the individual investments either bought or sold. Orders shall only be effective when the Contract Note/List/Confirmation has been received. We do not send contract notes for regular investments.
When your DFM carries out changes (either switches or rebalances) to your Model Portfolio, under the Discretionary Mandate they hold from you, they are not obliged to provide you with individual Contract Notes /Lists /Confirmations. However, you will be able to view changes to the Model Portfolio at any time via your online access to your Account(s).
Contract Notes
The Platform produces contract notes for all initial and ad hoc investments, irrespective of whether advisory or discretionary.
If a switch or re-balance arises under an advisory agreement, the contract notes will continue to be produced however, contract notes will not be provided for discretionary models. The regulatory requirements will be covered in our S&Vs- see note above
*Note contract notes are not produced for: regular investments; income re-investments; raises to cover fees.
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