Account Amendment - Withdrawals

On accessing the Portal you will be taken to the Dashboard screen below.

For Users with no linked Investor or Account details (e.g. Admin staff) the Dashboard will show as below.

Now select the Main Menu icon at the top of the screen.

From the ribbon shown select the Investors menu.

Then either Dashboard/Manage or Investor Accounts.

Dashboard/Manage allows you to search for any Investor on the Portal whether they have any in-force Accounts or not. Selecting the Investor will take you to their Global Overview.

Investor Accounts allows you to search for an individual Account. The Account must be in-force to be visible here. Select the Globe button on the right to access the Investor’s Global Overview.

To begin the Amendment process first locate the required Account on the right of the screen and click on the All Account Actions cog in the bottom right of this tile.

The All Account Actions menu will now expand as shown. Select Withdrawals to setup or amend Withdrawals for this Account through the completion of the following steps.

Complete/amend the fields shown as required. For Regular Withdrawals the frequency and start date can be selected through the dropdown options. The Calendar icon here allows selection of the desired date.

If a sell-down is required to fund the first Regular Withdrawal instructed then it is best practice to allow at least 10 working days prior to payment to ensure there will be sufficient cash available.

The Portal will display the estimated date the Withdrawal will be deposited into the nominated bank account as shown below. A later date will be displayed where a sell-down is required.

Once a Regular Withdrawal has been instructed the Portal will ensure that sufficient funds are sold to ensure Cash is available for future withdrawals through the Buying Power algorithm.

See the Buying Power Explained guide for further details.

Existing Regular Withdrawals can be stopped by selecting Cancel as shown below.

If a Single Withdrawal Amount is input, the CGT Effect button will appear as shown.

If an invalid Single Withdrawal amount is input, this button will grey out and a warning message will be displayed when hovered over as shown below.

Clicking on the CGT Effect button displays a pop-up screen with applicable information, as shown on the following page.

Scrolling to the bottom of this screen, a Download option is available which will generate the information in a PDF format which can be supplied to the Investor or added manually to the Investor’s Documents on the Portal.

See the CGT Effect and Portal Documents guides for further details.

When ready, on closing the CGT Effect screen we can now move on to Step 2.

Check the box to confirm any Declarations as shown.

The Amendment and Illustration PDF’s are now available to capture, print or view. The Amendment can then be saved for later completion or click on Confirm Amendment to complete.

Confirmation of the amendment will be displayed and the updated details will show on the wrapper’s Account details screen.

For Internal Use Only:

Business Owner Team: L&D Support

Business Owner Contact Details: L&DSupport@uk.sscinc.com/Keri.Binks@uk.sscinc.com

Note: All Knowledge Base updates are approved by the Business Owner.