Fee Override

Modified on Mon, 17 Nov, 2025 at 9:05 AM

How to Request an Override of Platform Fees


If there is a requirement for fees for one account to be taken from another, please submit the details via a new Freshdesk ticket.


Please include:


  • All relevant Account IDs and names
  • A clear explanation of the override required
    Example: “Please override the fees so all charges for the ISA (HW00001234) are taken from the GIA (HW00005678).”

Important:


A fee override applies to all charges on that account, not selected ones.




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