How to Request an Override of Platform Fees
If there is a requirement for fees for one account to be taken from another, please submit the details via a new Freshdesk ticket.
Please include:
- All relevant Account IDs and names
- A clear explanation of the override required
Example: “Please override the fees so all charges for the ISA (HW00001234) are taken from the GIA (HW00005678).”
Important:
A fee override applies to all charges on that account, not selected ones.
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