APS application (If the deceased investor held their ISA with Hubwise)
Please update the status of the account to Deceased and stop any ongoing adviser fees via the portal once you are notified - please then notify us via FreshDesk, this should be accompanied by the Death certificate, Grant of Probate, Letter of administration, Small estate declaration and the signed APS application form.
APS Transfer (If the deceased investor held their ISA with another provider)
A partial transfer should be submitted via the portal - the forms generated from this should NOT be loaded to the investor documents as you would a normal transfer - these forms are not required, this action is for the expectation element only.
Once this is done, please then notify us via FreshDesk, this should be accompanied by the signed APS transfer form.
Hubwise will then request the transfer of the allowance only, within 1 working day (not the physical cash) from the previous ISA manager to Hubwise (as the receiving ISA manager) - this will be chased every 2 weeks.
Once the confirmation of the APS allowance has been received, we will request you to instruct the investor to get in touch with the previous ISA manager to arrange for the funds to be sold. The value of the APS allowance can then be invested with Hubwise.
Once funds are received, all actions are complete and the ticket will be closed.
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