To set up a Direct Debit, bank details must first be added and verified. Once verified, regular contributions can be set up via Add/Amend Contributions in the portal.
All ISA, GIA and SIPP personal regular contributions are collected via electronic Direct Debit, and a signed Direct Debit Mandate is not required for personal contributions.
For SIPP employer contributions, a signed Direct Debit Mandate is required (electronic or physical signatures accepted).
The mandate can be generated during setup and must then be uploaded in the Document Archive by:
- Selecting Upload Document (blue button) via document archive section
- Choosing “Direct debit mandate” as the file category
- Selecting the relevant account
- Clicking Upload
PDF copies of the Direct Debit Mandate are available if a signature is required.
- You can select collection dates from the 1st to the 28th of each month
- Direct Debit instructions or amendments must be submitted at least 8 working days before the chosen collection date (If only the amount is being amended, this should be submitted at least 3 working days before collection). If this timeframe is not met, the collection will automatically be scheduled for the next available date
- If the selected date falls on a weekend or bank holiday, the payment will be collected on the next working day
- Funds are typically invested 3 working days after collection.
If funds are required before the next available Direct Debit date, a one-off contribution (top-up) can be made via the portal using Add/Amend Contributions.
If more than one Direct Debit is required on the same account, requests must be submitted via Freshdesk and not through the web portal. Any future changes (date, amount, or cancellation for example) must also be requested via Freshdesk.
Regular contributions for third-party products (such as external SIPPs or offshore bonds) are handled by the relevant provider. Please refer to their specific guidance
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