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Dear Client,
We are undertaking a few minor changes to our reporting suite in the coming period and this may impact how you process the data.
Method of Delivery for Reports
Until June of last year, we provided our standard suite of reports via SFTP, which also included the “Static API”. The Static API consists of a number of files that are explicitly provided for digital upload into back office systems. These reports would be delivered through SFTP.
From June 2020 we also began delivering these reports through the ‘company reports’ section of the Adviser Portal.
Recent feedback has confirmed that many partners do not use the Static API or now only access the files via the portal.
In order to rationalise our delivery we will only produce the static API files for customers who confirm with the Customer Service Team via Freshdesk that they are still required.
Please confirm with the Customer Services team via Freshdesk that you:
a. Require the ongoing production of static API files
b. Require the SFTP delivery method
The confirmation is required before the end of April.
Notice of Change to EXTTRAN (transaction file) within Static API
The transaction extract csv that is part of the Static API will be changed on 12 April 2021 to add two further columns that will be positioned at the end of the current file format. The two columns to be added are:
- batch reference (11 numerics)
- item (7 numerics)
Together the batch reference and item number is the unique reference number for a given transaction. We have made this change to assist your reconciliation process, based on client feedback. This change may require modification to the partner’s process that digitally uploads the file.
This is a second reminder of this change that should have allowed for any changes to the process to have been made in readiness for 12th April.
Notice of Change to General MI Request by Account
In response to partner feedback a new column has been added to the above report that will display the annual adviser fixed fee. Previously this was not shown on the report. This will be included from Monday end of day, 12th April.
BREXIT and Support for Non Domiciled Investors
Following earlier communications, we wish to emphasise that regulations specifically prohibit continued servicing of non UK domiciled investors. We ask that all partner firms ensure that appropriate measures are followed to either accurately update the investor address or conduct transition arrangements for closing the accounts. Further email communication to be issued W/C 12 April for firms impacted.
Hartley Service Upgrade and Downtime 9 April 1700hrs and 12 April 0900hrs
Hartley are completing a service upgrade over the coming weekend, one aspect of which will include improved connectivity between Hubwise and Hartley systems.
Should you have any questions or comments - please contact our Customer Service Team via your Freshdesk account.
Kind Regards
Douglas Boyce Managing Director
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