SS&C Hubwise Consumer Duty Update 12/05/2023

Dear client,

As part of our preparations for Consumer Duty, I am pleased to share with you the SS&C Hubwise Target Market Statements.  We hope you find these informative. Please feel free to contact us with any questions you may have about them. 

We are keen to expand our engagement with our Partner Firms as the deadline for this major piece of legislation fast approaches. With this in mind, we ask that you review the below questions and, where relevant, provide us with details relating to your organisation. 

1. How are your preparations going for Consumer Duty? Are there any issues or challenges Hubwise should be aware of?

   
   

2. Do you have any specific items of feedback on Hubwise products and services which you think need attention from a Consumer Duty perspective?

   
   

3. What target market controls are you putting in place to ensure only those clients in your target market are using the platform?

   
   

4. What support do you have in place for vulnerable customers and is there anything Hubwise can support with?

   
   

5. Do you have anything to discuss with Hubwise following your value assessment work?

Additionally, we have started to receive requests for further information from clients and other partners. We will be sharing more on our Consumer Duty preparations in due course as well as asking you to provide certain relevant information to us when required.