Dear Client,
We are pleased to advise you of some positive changes to our monthly fee process.
Fees will now be posted to the client account as soon as they have been calculated and dated the last working day of the month
By EOD on the first of the month, the fee csvs (in the same format as received now) will be uploaded. These csv extracts will report all unpaid fees for the current and any previous months where fee amendments have been made
Partner Firms are to review these files and report any queries back to Hubwise by raising a Freshdesk ticket using the following options from the ticket type and subject dropdown menus: Ticket Type: Fees and Charges Ticket Subject: Advisor Fee Query
By the second working Wednesday of each month, payment will be made for all the fees reported on the csvs plus, where possible, any corrections needed where issues have been raised as per above
Anything that cannot be resolved in time will be included in the following months fee run, if any amendments are required
We will begin with Advisor fees and then Platform, DFM and PMC fees will all be rolled over into this new process in the coming months
We are confident that you will welcome these changes and that they will benefit your own internal fee processes.
Should you have any questions then please contact the Customer Services Team via your Freshdesk Account.
Kind regards
Douglas Boyce
Managing Director
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