Manage Movements- an ‘All Account Actions’ Function of the Portal- How to Amend Expectations

Manage Movements - Amending an Expectation

Purpose: Use the Manage Movements function in the Portal to correct an existing Expectation before funds are received.

When to use

• An Investor’s contribution amount changes before payment is sent.
• A keying error was made when creating the original Expectation.
• A fee needs to be corrected or added before the funds arrive.

How to amend an Expectation

• In the main Portal menu, select Dashboard / Manage.
• Find the relevant Investor and open the Manage Movements tab for their account.

• Locate the existing Expectation that needs updating and select Edit (or Delete).

- If the contribution amount or details are incorrect, amend and save the Expectation.

- If a fee linked to the Expectation is incorrect and the funds have not yet arrived, delete the Expectation and re-enter it with     the correct fee details.

This ensures any incoming payment automatically matches the Expectation, reduces manual intervention, and supports straight-through processing (STP).

• Make the necessary amendment (e.g., amount).

• Save your changes.

If the money has already arrived

Once funds have arrived, Expectations cannot be amended.

If the funds:

• are from the correct nominated bank account, and
• quote the correct Account Number

the system will automatically apply and ring-fence the cash. You will receive:

• a Cash - No Expectations report (via Company Reports in the Admin menu), and
• an email notification when the report is available.

Next steps

• Reduce the ring-fenced amount to zero
• Use All Account Actions > Portfolio Switch / Rebalance > Invest Surplus Cash to reinvest the funds.

Anything outside of the scenarios outlined above should be raised via a Freshdesk ticket for review.