Dear Client
As you are aware, the initial method of contacting Hubwise Customer Service is via our Freshdesk system.
A change in Freshdesk features means that from Monday, 22 March 2021, the email notifications that you receive from Freshdesk will no longer contain the content of our replies and will instead provide a link to the ticket itself for you to log in and view the comments.
If you do not have a Freshdesk account then you can email us at the below email address.
This will create a Freshdesk ticket automatically. You will then receive an automated reply prompting you to set up an account, which you will need to do in order to see any replies from Hubwise. Please give some thought as to you what email address you send this email from. We would recommend using a centralised mailbox for your firm so that notifications are not sent to one individual when we update your query. It also helps us know who to contact when we need to bring something to your attention about a clients account.
Should you have any questions or would like a particular set up, please detail that in your email.
Thanks in advance
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