Dear Client
We are planning a service upgrade this coming weekend. There will be a period of downtime between 9am and 6pm on Saturday 13 February.
During this period of down time we will be swapping our live back office and platform services to our new fully managed data centre that is operated by BlueChip. This is a significant undertaking in both investment and commitment for Hubwise and reflects the importance we place on ensuring that the platform can scale to support a growing partner programme and delivers both high availability and low latency to all our customers.
The key benefits of this significant upgrade path includes:
As you would expect, our migration plan has involved full data synchronisation and audit reporting with our current platform and rigorous testing of the new architecture including High Availability testing using the secondary data centre.
In preparation for the launch we have already migrated a number of our middle office services including SFTP, email, Document production and storage. For a few customers this has involved a few firewall and technical changes. However with these changes complete there are no further system changes required. Your current URLs and firewall policies will remain and the migration will be seamless.
Douglas Boyce Managing Director
During this period of down time we will be swapping our live back office and platform services to our new fully managed data centre that is operated by BlueChip. This is a significant undertaking in both investment and commitment for Hubwise and reflects the importance we place on ensuring that the platform can scale to support a growing partner programme and delivers both high availability and low latency to all our customers.
The key benefits of this significant upgrade path includes:
- Utilisation of the latest IBM i-server hardware and software that is configured through cloud computing techniques to scale;
- The adoption of a High Availability architecture that removes any single points of failure;
- A secondary data centre incorporating a disk based replication service, providing significantly reduced timescales for the support of the business if the primary data centre is no longer available
- Enhanced bandwidth with Denial of Service (DDoS) protection
- Utilisation of a data centre and managed services company that provides for ISO27001, 9001 and 14001 together with SOC2 which complements our compliance requirements and standards
As you would expect, our migration plan has involved full data synchronisation and audit reporting with our current platform and rigorous testing of the new architecture including High Availability testing using the secondary data centre.
In preparation for the launch we have already migrated a number of our middle office services including SFTP, email, Document production and storage. For a few customers this has involved a few firewall and technical changes. However with these changes complete there are no further system changes required. Your current URLs and firewall policies will remain and the migration will be seamless.
Douglas Boyce Managing Director
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